Group course details
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1. Build lasting client relationships
Use professional English to build trust and maintain strong client relationships.
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2. Communicate with cultural awareness and empathy
Adapt your English communication style when working with clients from different cultures.
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3. Disagree respectfully and speak up with confidence
Express concerns or alternative viewpoints in English while maintaining positive client relationships.
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4. Handle dissatisfied clients professionally
Use clear, calm English to manage complaints and difficult client conversations.
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5. Use language and storytelling to influence and persuade
Present ideas and solutions in English in a way that persuades and motivates clients.
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6. Communicate with clarity and precision
Deliver clear, structured messages in English that clients can quickly understand.
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7. Use storytelling to engage and inspire clients
Explain ideas and solutions in English using simple storytelling techniques.
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8. Guide client conversations with strategic language
Lead client discussions in English to keep conversations productive and goal-focused.
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9. Stay top of mind: how to check in with purpose
Use professional English to follow up with clients in a thoughtful and purposeful way.
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10. Put it all into practice
Apply client communication and English language strategies in realistic business scenarios.
About this course:
Build trust, manage expectations, and handle difficult client conversations with clarity and professionalism.
Levels available: B2-C1
Designed for professionals in sales, customer support, account management, and client success, this course equips learners with the tools to communicate clearly, confidently, and empathetically with clients in English. From handling objections and difficult conversations to building lasting partnerships, learners develop the communication skills needed to represent your company with professionalism and impact across cultures and industries.
Why this course:
Strong communication builds trust, and trust builds business. In fact, 89% of customers say they’re more likely to buy again after a positive service experience (Salesforce, 2022). This course helps your client-facing teams foster trust, navigate challenges smoothly, and create the kind of customer experience that drives retention, satisfaction, and revenue growth.
Real communication. Real progress. In just 3 months.
Talaera’s group courses are designed to build lasting communication skills through targeted, high-impact learning blocks of 10 sessions (3 months).
Pick start date
Pick your preferred start date. Our coaches are available in all time zones.
Easy setup
Easy setup. We handle onboarding, scheduling, reminders, and learner support.
Engagement tracking
Get engagement metrics, surveys, and detailed attendance reports.
