Thompson Reuters

Improved global collaboration

Talaera helped Thomson Reuters cut misunderstandings and improve cross-border collaboration through clearer communication.

with Talaera:

92%

Reduced language barriers

90%

Average rating across all participants

10x

1:1 coaching sessions per participant

About

Thomson Reuters, a key player in news and business information for sectors such as tax, law, compliance, and media, stresses the need for agile and effective communication in a dynamic digital world to engage with diverse teams and customers.

Industry

Mass media, information services

Company Size:

25,000 employees

Headquarters:

Toronto, Canada

The process

Challenges identified

Thomson Reuters noted that despite having skilled professionals, their international operations faced hurdles. Employees in the Philippines and India struggled with public speaking confidence and had inadequate English writing skills, affecting team efficiency and email communication.

Impact on business

These communication issues resulted in unclear messaging and a significant amount of time wasted on seeking clarifications, which negatively impacted business performance.

Solution search

In response, the Learning and Development team sought business English training providers. However, they found that many solutions did not adequately consider employee needs, offering restricted learning experiences, as highlighted by Anna Graziella, Senior Learning Specialist at Thomson Reuters.

The solution

The organization conducted surveys, retrospective sessions, and focus groups to collect feedback from both learners and managers. The learners felt they made significant progress in 10 sessions, and they all thoroughly enjoyed their time with their teachers.

92%

Reduced their language barriers

90%

Av. ratings across the programs

10x

Av. sessions to see improvement

Why Talaera?

Thomson Reuters’ L&D team evaluated two language providers, choosing Talaera for its learner-centric, flexible approach over a traditional one-size-fits-all method. Talaera tailored its program to each employee’s goals and provided 10 individualized sessions to enhance communication skills. The collaboration was praised for its ease and effectiveness, with Talaera delivering personalized training and support, exciting learners, and simplifying management tasks through regular progress updates and engagement tracking.

What Learners Said About Talaera

“I’m very happy with my business English program. My instructor truly listened to my needs and adapted the sessions accordingly. He customized a learning plan to work on my goals.”

Neeraja Dorairaj

Learning Specialist

Shashi Ainapur

Manager

“This is indeed a great program for anyone who wants to improve their communication skills. The only advice is that before enrolling, list down the top 3-5 areas in which you want to improve your communication skills.”

Srihari Kolguri

Analyst

“Talaera’s Communication Skills program helped me in upskilling business vocabulary and communication strategies for weekly calls, meetings, and other business contexts. Improved my pronunciation and knowledge of English Grammar.”