Thomson Reuters

Improving Communication and Maximizing ROI at Thomson Reuters through Talaera’s Tailored English Programs

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Thomson Reuters Case Study - Talaera

About

Thomson Reuters, a key player in news and business information for sectors such as tax, law, compliance, and media, stresses the need for agile and effective communication in a dynamic digital world to engage with diverse teams and customers.

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Industry:

Mass media, information services

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Company Size:

25,000 employees

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Headquarters:

Toronto, Canada

The Challenge

Thomson Reuters noted that despite having skilled professionals, their international operations faced hurdles. Employees in the Philippines and India struggled with public speaking confidence and had inadequate English writing skills, affecting team efficiency and email communication.
 

These communication issues resulted in unclear messaging and a significant amount of time wasted on seeking clarifications, which negatively impacted business performance.
 

In response, the Learning and Development team sought business English training providers. However, they found that many solutions did not adequately consider employee needs, offering restricted learning experiences, as highlighted by Anna Graziella, Senior Learning Specialist at Thomson Reuters.

The Solution

The first step they took was to identify exactly what challenges they were facing and what would help them achieve their goals. They conducted focused group discussions, collected feedback from employees and managers, and listed the specific skills they needed to improve.

“My sincere advice to people who would take this session next to just go for it. You will never regret it. This is a great opportunity you would not want to miss!”

Steffy Diana F, Participant

Steffy Diana F, Participant - Talaera

Steffy Diana F, Participant

Why Talaera?

Thomson Reuters’ L&D team evaluated two language providers, choosing Talaera for its learner-centric, flexible approach over a traditional one-size-fits-all method. Talaera tailored its program to each employee’s goals and provided 10 individualized sessions to enhance communication skills. The collaboration was praised for its ease and effectiveness, with Talaera delivering personalized training and support, exciting learners, and simplifying management tasks through regular progress updates and engagement tracking.

The Communication Skills program helped me in upskilling business vocabulary and communication strategies for weekly calls, meetings, and other business contexts. Improved my pronunciation and knowledge of English Grammar.

Srihari Kolguri, Participant

Srihari Kolguri, Participant - Talaera

Srihari Kolguri, Participant

The Results

The organization conducted surveys, retrospective sessions, and focus groups to collect feedback from both learners and managers. The learners felt they made significant progress in 10 sessions, and they all thoroughly enjoyed their time with their teachers. 

Productivity Increase - Talaera

Reduced their language barriers

One Of Participants’ Favorite Features - Talaera

One of participants’ favorite features

Reduced Language Barriers - Talaera

Average score reported by learners

Participants’ Feedback

Thomson Reuters’ L&D team evaluated two language providers, choosing Talaera for its learner-centric, flexible approach over a traditional one-size-fits-all method. Talaera tailored its program to each employee’s goals and provided 10 individualized sessions to enhance communication skills. The collaboration was praised for its ease and effectiveness, with Talaera delivering personalized training and support, exciting learners, and simplifying management tasks through regular progress updates and engagement tracking.

Video Testimonial

“My instructor truly listened to my needs and adapted the sessions accordingly.”

Neeraja, Learning Specialist

“This is indeed a great program for anyone who wants to improve their communication skills. The only advice is that before enrolling, list down the top 3-5 areas in which you want to improve your communication skills.”

Shashi Ainapur, Participant

Shashi Ainapur, Participant - Talaera

Shashi Ainapur, Participant

Video Testimonial

“My mentor was very quick in identifying my improvement areas.”

Harini, Lead Business Analyst