Thomson Reuters
Improving Communication and Maximizing ROI at Thomson Reuters through Talaera's Tailored English Programs
About
Industry:
Mass media, information services
Company Size:
25,000 employees
Headquarters:
Toronto, Canada
Thomson Reuters, a key player in news and business information for sectors such as tax, law, compliance, and media, stresses the need for agile and effective communication in a dynamic digital world to engage with diverse teams and customers.
The Challenge
Challenges Identified:
Thomson Reuters noted that despite having skilled professionals, their international operations faced hurdles. Employees in the Philippines and India struggled with public speaking confidence and had inadequate English writing skills, affecting team efficiency and email communication.
Impact on Business:
These communication issues resulted in unclear messaging and a significant amount of time wasted on seeking clarifications, which negatively impacted business performance.
Solution Search:
In response, the Learning and Development team sought business English training providers. However, they found that many solutions did not adequately consider employee needs, offering restricted learning experiences, as highlighted by Anna Graziella, Senior Learning Specialist at Thomson Reuters.
The Solution
The first step they took was to identify exactly what challenges they were facing and what would help them achieve their goals. They conducted focused group discussions, collected feedback from employees and managers, and listed the specific skills they needed to improve.
“My sincere advice to people who would take this session next to just go for it. You will never regret it. This is a great opportunity you would not want to miss!”
Steffy Diana F, Participant
Why Talaera?
Thomson Reuters' L&D team evaluated two language providers, choosing Talaera for its learner-centric, flexible approach over a traditional one-size-fits-all method. Talaera tailored its program to each employee's goals and provided 10 individualized sessions to enhance communication skills. The collaboration was praised for its ease and effectiveness, with Talaera delivering personalized training and support, exciting learners, and simplifying management tasks through regular progress updates and engagement tracking.
The Communication Skills program helped me in upskilling business vocabulary and communication strategies for weekly calls, meetings, and other business contexts. Improved my pronunciation and knowledge of English Grammar.
Srihari Kolguri, Participant
The Results
The organization conducted surveys, retrospective sessions, and focus groups to collect feedback from both learners and managers. The learners felt they made significant progress in 10 sessions, and they all thoroughly enjoyed their time with their teachers.
92%
Reduced their language
barriers
90%
Average score reported
by learners
One of participants’
favorite features
Participants' Feedback
Thomson Reuters' L&D team evaluated two language providers, choosing Talaera for its learner-centric, flexible approach over a traditional one-size-fits-all method. Talaera tailored its program to each employee's goals and provided 10 individualized sessions to enhance communication skills. The collaboration was praised for its ease and effectiveness, with Talaera delivering personalized training and support, exciting learners, and simplifying management tasks through regular progress updates and engagement tracking.
Video Testimonial
“My instructor truly listened to my needs and adapted the sessions accordingly.”
Neeraja, Learning Specialist
“This is indeed a great program for anyone who wants to improve their communication skills. The only advice is that before enrolling, list down the top 3-5 areas in which you want to improve your communication skills.”
Shashi Ainapur, Participant
Video Testimonial
"My mentor was very quick in identifying my improvement areas."
Harini, Lead Business Analyst