Discover how ZIM streamlined English communication with Talaera
Training that's instantly applicable in the workplace
Direct business impact after taking Talaera's business English training
Following Talaera's English training implementation, ZIM reported significant increases in employee confidence and their ability to interact with international colleagues in English.
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Instantly applicable in the workplace:
98.2% of over 400 ZIM participants reported that they have used the skills they learned from Talaera directly in their workplace.
Accelerating global operations at ZIM
ZIM: Global Shipping & Logistics; 4,800+ employees
Learner locations: 10+ countries (China, Germany, Italy, Thailand, Turkey…)
Talaera products used: One-on-one training
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ZIM is a leading global container shipping company that operates in over 100 countries and has a workforce of more than 4,800 employees. With a fleet of over 100 vessels, the company offers comprehensive shipping services to customers worldwide, from ports in Asia, Europe, North America, South America, and Africa.
ZIM firmly believes that diversity, equity, and inclusion (DEI) make them stronger as a company, and while they reap the benefits and opportunities of a diverse workforce, they also face challenges. With the use of English for global operations, employees in 90+ countries must communicate effectively across international teams, navigate cultural differences, and operate confidently in English to achieve organizational goals.
Global challenge & opportunity
Finding the perfect solution for ZIM
As an organization that prioritizes support and local employee development (92% of country managers are from the local region), ZIM began searching for a business English training partner for its workforce that could break down language barriers and reinforce international collaboration.
ZIM's organizational goals:
Increase language confidence
Boost operational English confidence for international employees
Reduce language barriers
Decrease language barriers
across international teams
Improve upward mobility
Drive professional development
among international employees
After an initial consultation with ZIM's Head of Learning and Development, which included a thorough learning needs analysis of ZIM's workforce and an understanding of the existing business challenges, Talaera created a customized business English training program that addressed the organization's specific challenges.
One-on-one training
Algorithm-assisted matching with an instructor within 24h of sign up
Learning plan
Personalized needs assessment and learning plan based on outcomes
Flexibility
100% lesson scheduling flexibility in all time zones
Support
24/7 support from human scheduling and tech support agents
Feedback
Session feedback and targeted assignments after every lesson
Self-paced learning
Additional access to self-paced learning platform
The best thing is that Talaera creates a learning ecosystem where our employees can immediately apply what they learn to our workplace.
– Ilona Kantor, Training Specialist at ZIM
Direct business impact
Talaera's goal is to offer a language training solution that delivers measurable business impact and empowers employees to unlock their career potential.
Following Talaera's implementation, ZIM reported significant increases in employee confidence and their ability to interact with international colleagues in English. Notably, learners experienced a swift improvement in their English fluency, writing, and grammar skills.
Instantly applicable in the workplace:
98.2% of ZIM participants reported that they have used the skills they learned from Talaera directly in their workplace.
Additionally, Talaera's personalized learning strategy contributed to productivity benefits. Employees reported a productivity increase due to decreased communication barriers, signifying time saved during their working hours.
All training goals were met
Increased confidence
89% of participants feel more confident working with their international colleagues.
Reduced language barriers
92% report a productivity increase due to decreased communication barriers.
Improved upward mobility
86% of participants report being more prepared for English-only leadership roles.
I feel more confident when I speak or write to my colleagues from other parts of the world, I know that I need to keep improving and using the English language day by day, so, if you asked me if I recommend Talaera's sessions, pal, what are you waiting for? Go for it!
– Xanat Muñoz, Sales Coordinator at ZIM (Mexico)
Streamlined, effective global training
ZIM chose Talaera because "they see English as a whole communication skill that includes culture and business, not just basic language learning.” ZIM's L&D management reported that the "flexibility with Talaera is very good, and it's saving us time. We strive to be agile for our employees in how we operate, including supporting our employee’s professional and learning goals."
With the support of Talaera's account managers and the use of Talaera’s HR dashboard, ZIM managers were able to track global learner engagement and progress, share reports with stakeholders, and easily refill session credits.
“The support of the account management and technical team is very quick and finds a solution 100% of the time.”
– Illona Kantor, Training Specialist at ZIM
The training results speak for themselves. Improvements in English fluency and writing and grammar skills became evident in less than 10 one-on-one lessons – in fact, 80% of participants needed 5 lessons or less to see improvement. 100% of participants think Talaera is a valuable ZIM employee development option.
Fast progress in workplace communication skills
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Fluency
96% of learners saw an increase in their English fluency.
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Writing & Grammar
84% of learners improved their writing and grammar skills.
Talaera sessions needed to see an improvement in English skills:
80% of participants needed 5 lessons or less to see improvement!
Happy participants as a sign of success
Due to the tangible business impact and popularity among participants, ZIM is now looking for wider implementation, where employees from different departments and locations can also benefit from the Talaera English programs.
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Talaera is committed to delivering impact-driven business English training that moves the needle for our clients. For ZIM, this means continuing to work closely with their team to understand their evolving business needs and provide customized language training solutions that enable their continued success in a global business environment.
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Irad Statter, Head of Ship Management at ZIM
How would you describe your experience with Talaera?
My experience with Talaera was educational, efficient, and very positive.
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What did you think of your instructor?
Chanelle was able to recognize and pinpoint what is needed to strengthen and improve and does so in a professional and patient manner.
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What did you think of the Talaera platform?
Talaera's digital platform is good and allows me to improve and expand my knowledge at a time that suits me.
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What impact have you seen from these sessions in your day-to-day work?
My email correspondence improved and became more efficient.
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Xanat Muñoz, Sales Coordinator at ZIM
Why did you choose to take English sessions with Talaera?​
I heard very good comments about the program that Talaera had, so, when I heard that I could take lessons through my company, I was relieved. They helped us improve our English skills, gave us communication tips, etc. As a native Spanish speaker, I don't use English so often, so Talaera's sessions helped me be more fluent.
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What did you think of the Talaera platform?
It's a friendly platform. You can find the sections so easily, and if you take a moment to go through the sections, you can find a lot of helpful material, like vocabulary, grammar, and even articles written by professionals. The best is that you can save them if you want to take a look anytime you need.
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Do you feel like your instructor was a good match?
Totally! From the first session, he asked me what I was looking for. I told him what was my focus, and he started to look for materials that would help me to reach my goal.
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What impact have you seen from these sessions in your day-to-day work?
I feel more confident when I speak or write to my colleagues from other parts of the world, I know that I need to keep improving and using the English language day by day, so, if you asked me if I recommend Talaera's sessions, pal, what are you waiting for? Go for it! – Xanat Muñoz - Sales Coordinator at ZIM (Mexico)